Item may be returned if your received the incorrect item for replacement or refund. For other returns, customer is responsible for return shipping and order will be refunded when return is received, minus any shipping charge if applicable. Refunds will be issued with payment process from original purchase. Please email us before ordering if you have any questions so we can help you get the correct info should you have any concerns. Helping musicians is our priority!
Item may also be returned if defective within ninety (90) days of purchase for exchange. Proof of purchase required.
Most orders will be shipped USPS depending on size and destination. Tracking numbers are always included on your order. Orders will go out at soon as possible and may be grouped together in one package if going to same customer and address.
For international orders, email us at firstname.lastname@example.org and we will be happy to help!
International customers are responsible for any Customs or VAT fees that are required from their home country.
MobileLyre cases and lyres are warrantied for ninety (90) days from time of purchase. Warranty replacement is for original owner with proof of purchase. Warranty does not include metal ring of clarinet lyre.
Extensive testing and performance has gone into making MobileLyre as accessible to every musician's instrument as possible. Seriously, we've test fitted as many brands we could get our hands on and were pleased with what we found. That being said, there are always anomalies certain instruments or brands may have with any lyre. When needed, a longer instrument screw for the lyre slot helps secure the lyre, but that is often the case with traditional lyres as well. Your local instrument shop should be able to help you out! If you have questions feel free to reach out before purchasing: email@example.com